Implementing QMS for Training and Skills Development

Where to start:

• Interpreting the meaning of “quality”;
• National, sector and organizational quality assurance requirements;
• Relevant legislation and regulations related to quality assurance;
• Alignment of organizational objectives to the NQF and skills development legislation;
• Identifying an appropriate quality standard for an organization;
• Identifying key processes that critically influence quality in an organization.

Planning:

• Plan and prepare for the design and development of an appropriate quality management system;
• Identify relevant stakeholders and role players;
• Establish a “quality team”;
• Develop a communication strategy;
• Record keeping.

Monitoring:

• Financial, administrative and physical resources;
• Selecting, developing and registering trainers, assessors and other key personnel;
• Contracting providers;
• Systems for learner entry, guidance and support services;
• System for managing information.

Evaluation:

• Identify effectiveness indicators;

Feedback and Review:

• Feedback to stakeholders;
• Develop a system for regular review.

Below credits go towards Qualification 50333 (NQF Level 5): DIPLOMA in Occupationally-directed Education, Training and Development Practices